PRODUCT INFORMATION
SIZE CHARTS
When choosing your size we have used a standardised range: XXS, XS, S, M & L. Below are our charts with clothing and shoe size comparisons using all the main international sizes.
CLOTHING SIZE COMPARISONS
| XXS | XS | S | M | L | |
| UK | 6 | 8 | 10 | 12 | 14 |
| ITALY | 38 | 40 | 42 | 44 | 46 |
| USA | 0 | 2 | 4 | 6 | 8 |
| FRANCE | 34 | 36 | 38 | 40 | 42 |
| JAPAN | 5 | 7 | 9 | 11 | 13 |
SHOE SIZE COMPARISONS
| UK | 3 | 3.5 | 4 | 4.5 | 5 | 5.5 | 6 | 6.5 | 7 |
| ITALY | 36 | 36.5 | 37 | 37.5 | 38 | 38.5 | 39 | 39.5 | 40 |
| USA | 6 | 6.5 | 7 | 7.5 | 8 | 8.5 | 9 | 9.5 | 10 |
| FRANCE | 37 | 37.5 | 38 | 38.5 | 39 | 39.5 | 40 | 40.5 | 41 |
| JAPAN | 23 | 23.5 | 24 | 24 .5 | 25 | 25.5 | 26 | 26.5 | 27 |
PRODUCT REPRESENTATION
Koh Samui has made every effort to display the products featured on our website as accurately as possible. But due to the constraints of digital reproduction and colour capabilities of individual monitors we cannot guarantee exact colour reproduction.
OUT OF STOCK / AVAILABILITY
If an item you are interested in is out of stock or your preferred size or colour unavailable please contact us via e-mail enquiries@kohsamui.co.uk stating which item, colour & size you are interested in, so as we can advise you of future availability.
Although our web site is continuously updated, all items are subject to availability. If an item on your order is out of stock we will attempt to contact you on the email address provided. If unavailable item is part of an order, we will proceed with the rest of your order unless you instruct us otherwise by return email.
HELP AND ADVICE WITH YOUR ORDER
Info@kohsamui.co.uk
PRICING / PAYMENT
All prices shown are in UK Sterling ( £ ) and inclusive of VAT.
Koh Samui accept all major credit & charge cards.
All transactions are subject to credit/debit card validation checks and authorisation by the card issuer. In accordance with UK law.
Your order will be processed once clearance has been received from your card issuer. We can then deliver your chosen items to the place and person of your choice.
VAT REFUNDS
Customers ordering from outside the European Community will be entitled to a VAT refund. This refund will be processed separately after you have completed your order.
Please note that all shipments outside of the European Community may be subject to import duties and taxes, which are levied once a shipment reaches a country. Any charges levied by a country’s customs are the sole responsibility of the recipient.
SHIPPING RATES
Destination Price
UK
£7.00
Europe
£14.00
Rest of the world
£19.00
Additional items £3.95
The above prices are fixed and not subject to any surcharges.
DELIVERY TIMES
UK
2 working days from despatch of order.
Europe
5 working days from despatch of order.
Rest of the World
7 working days from despatch of order.
All orders will be dispatched within 24 hours of confirmation of order, subject to credit clearance, however, please allow up to 7 days for delivery as external factors may cause delays.
* Please be advised that Saturdays & Sundays are not included as delivery days.
Insurance.
All items are insured during shipping by Koh Samui. Once you have received and signed for the items they become your responsibility.
TRACKING YOUR ORDER
Once your order has been dispatched we will notify you by e-mail & supply you with a tracking number from our shipping agents.
PRIVACY POLICY
We respect your privacy. Any personal information supplied will never be disclosed to any 3rd parties.
The information we receive from customers is initially only used to: process orders, deliver purchases, process payments and communicate with you regarding orders.
Your details will also be added to our customer mailing list (unless you choose not to join ) , where you will receive news about Koh Samui, its collections, promotions and web site updates.
RETURNS & EXCHANGES
If you are not entirely happy with your purchase for any reason you have 14 days to notify us, where we will gladly offer you a refund, exchange or credit note.
Koh Samui will only exchange an item for the same item in a different size or colour, subject to availability. Exchanged items will only be dispatched once we have received the goods and they have passed a quality control check.
Exchanged items can be returned free of charge if you follow the procedure outlined below, but replacements will be subject to shipping costs.
If you want to exchange item for a different garment you will need to receive a refund or credit note and then place a new order.
Please follow these procedures:
For exchanges / returns requested before 14 days you need to follow the above procedure. Shipping costs incurred are the responsibility of the customer.
Please note that failure to follow our procedures may result in the item being returned to you. The decision will be made by the discretion of Koh Samui
If you have requested a refund we can only credit the card originally used for this transaction.
Exchanged items are subject to availability. If your preferred size is out of stock we can either refund you or issue you with a credit note.
GIFT RETURNS
If you have received an item as a gift through Koh Samui we will happily exchange or issue you with a credit note (if you are not yet registered with Koh Samui you will need to do so first).
You can only exchange an item for same item in a different size or colour, subject to availability. Exchanged items will only be dispatched once we have received the goods and they have passed a quality control check.
Exchanged items can be returned free of charge if you follow the procedure outlined above, but replacements will be subject to shipping costs.
If you want to exchange your gift for a different item you will have to request a credit note. Which can then be used to purchase your chosen item.
We can not offer a refund for gifts to any other card than the one originally used for this transaction.
Please follow the procedure above for returning gift.
CREDIT NOTES
If you have requested a credit note this can be used online.
Credit notes are valued for 1 year from date of issue.
FAULTY ITEMS
If an item becomes faulty due to a manufacturing problem, you can return item for inspection by obtaining a ( REN ) number by emailing us at info@kohsamui.co.uk
The returned item will be inspected by Koh Samui or returned to the manufacturer for inspection before a decision to repair or exchange is made.
Any returned items that are deemed to be subject to fair wear and tear will not be accepted as faulty and returned to customer at there expense.
Website TERMS AND CONDITIONS
Welcome to our Koh Samui website, we hope you enjoy browsing Koh Samui’s must have pieces from the world’s leading and undiscovered womenswear fashion brands, online stores and boutiques.
If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Koh Samui’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Koh Samui’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.
Your Statutory Rights are not affected.
The use of this website is subject to the following terms of use:
You must be 16 years or older to use the Website. By using the Website, you are stating that you are 16 years or older or that you are using the Website with the consent of a parent or guardian.
You shall not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.
You must use the Website for honest and lawful use only. Koh Samui reserves the right to prohibit your access to the Website.
Website Content. You may use images/graphics found on the Koh Samui Website you may only do so if you agree to credit Koh Samui as the source and link back to Kohsamui.co.uk. You may link to the Koh samui website. Koh Samui reserves all rights, including all intellectual property rights, in all content included on the Website (apart from content posted by Users),Images, graphics, logos, downloads, data assemblage, and all other content protected under applicable intellectual property and other laws (all known as “Koh Samui Content”). Koh Samui Content is the property of Koh Samui and is protected by the appropriate intellectual property laws. Content displayed or available on the Website, including any assemblage of the Koh Samui Content is the property of Koh Samui.
Copyright. All Koh Samui Content displayed, or available on the Website is subject to copyright, unless expressed otherwise. All Koh Samui Content may be used . You may copy, modify, publish, transmit, any of the content in part or whole. You may only do so if you agree to credit Koh Samui as the source and link back to Kohsamui.co.uk.
Trademarks. All intellectual property, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Sites remain the property of Koh Samui or are used by Koh Samui to identify the owner of the relevant Mark, goods or services. Koh Samui may not be licensed to use all Marks that appear on the Website. Koh Samui trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Sites remain the property of Koh Samui.
Terms of Use You agree that you shall not:
1. Use the site for illegal purposes; participate in fraudulent, abusive, or other wise illegal activity.
2. Be obscene, indecent, pornographic or contain child pornography.
3. Be offensive or menacing, abusive, defamatory discriminatory.
4. Partake in or assist in any resale of the Website or any Koh Samui Content.
5. Create your own database that reproduces a material of the Website.
6. Use the site in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the site.
7. Compromise the security of the Sites or attempt to gain access to secured areas or sensitive information.
8. Use any automated means to access the site for any purpose without Koh Samui’s explicit written permission.
9. Take any action that burdens, or may burden in our sole consideration an unreasonable or disproportionately large load on the infrastructure.
10. Submit material that is copyrighted, protected by trade secret or otherwise subject to third party proprietary rights, including privacy and publicity rights, unless you are the owner of such rights or have permission from their rightful owner to post the material and to grant us the entire license rights granted herein.
Koh Samui reserves the right to edit or delete any content on the Website without advance notice to the individual or Business submitting the content. However, Koh Samui takes no responsibility for monitoring the Website for inappropriate third party content or conduct and does not endorse, confirm the validity of or have control over content posted by Members or third party advertisers, partners or trading affiliates, and may not be held responsible for any loss of monies, or harm resulting from such action either international or non-international.
Material Uploaded. Any material you upload to Koh Samui will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our website.
All comments, suggestions, product collages and any other material disclosed, submitted or offered to Koh Samui on or through the website or otherwise disclosed, submitted or offered by you (collectively “Submissions”) shall become and remain the property of Koh Samui once submitted. You allow us, our partners, and affiliates non reversible royalty free and non – exclusive licenses to use, reproduce, modify, adapt, distribute ,publicly display using the Koh Samui website or one of its partners business, including and not limited to promoting Koh Samui or its partners in any media form and through any media channels. You warrant that any Submissions will comply with these terms and conditions. A disclosure, submission or offer of any Submissions and your agreement to these terms and conditions shall constitute an assignment to Koh Samui of any intellectual property rights.
Third Party Websites. The Website contains links to third party websites that are not owned or controlled by Koh Samui. By accessing them you:
1. Relieve Koh Samui from any and all liability arising from your use of any third party website.
2. Accept Koh Samui will not and cannot monitor, censor or edit the content of any third party site.
3. Accept that by leaving the Website you should read the terms and conditions and privacy policy of each third party website that you visit.
4. Accept Koh Samui has no control over and can take no responsibility for, the content, accuracy, policies or practices of, or opinions expressed in any third party websites.
5. Accept Koh Samui cannot and will not monitor or censor the content of any third party site.
Third Party Providers
1. Your purchase will be subject to the Third Party Providers terms and conditions of sale.
2. If you purchase goods or services from a Third Party Provider using the Koh Samui website, contracts and transactions for goods or services will be made wholly between you the user and the Third Party Provider unless stated otherwise.
3. You must read the relevant third party terms and conditions before placing an order for goods or services from a third party.
4. You as a user accept the third party providers terms and conditions.
5. Koh Samui is in no way responsible for providing goods or services ordered by you the users. Your connections with any third parties or party or organisation found on or through the Koh Samui website, including payment and delivery of goods or services, terms, conditions are exclusively between you and such third parties or party or organisation.
6. Koh Samui accepts no liability for links on the website to third party sites. If you decide to access linked third party sites you do so at your own risk.
Koh Samui cannot give any guarantee or be responsible for products you purchase from a third party through our Website, that they will be of satisfactory quality or suitable and fit for purpose. Koh Samui cannot be held responsible for the completion of any order from the Third Party. Koh Samui is no way responsible for any warranties or guarantees given by the Third Party. You agree that Koh Samui shall not be responsible or liable for any loss or damage of any kind that may be a result of any such transaction. Koh Samui would not be responsible to become involved in any dispute or disagreement between You the User or users and the Third Party or any party on this site. You relieve Koh Samui, and its employees and Directors in any claims, demands, damages of any type or nature that may arise or be connected to such a dispute or disagreement and/or our service or website. This does not affect your statutory rights against that third party seller.
Koh Samui reserves the right to refuse access to the Website and to suspend or terminate Members’ accounts at its own discretion. Koh Samui does not allow any person under the age of 16 to use the website, Koh Samui cannot pledge that all persons using the Website are the age they propose to be or have the identities they show themselves to have on our website.Therefore, there are risks of dealing with people acting under false pretences. By using the Website, you agree to accept such risks and agree that Koh Samui is not responsible for the acts and failings of Members or users of the Website.
Warranty. Koh Samui has no warranty or guarantees as to the correct nature of any content or material on the Sites (or third party sites) Koh Samui gives no warranty that there will be no interrupted services, Koh Samui cannot guarantee or give warranty that the website is free from errors, lawful, accurate, does not contain computer viruses.
Koh Samui gives no warranties (in regards to but not exclusive to) the correct description (colour, size, fabric) on our website and or any third party website or affiliate website. You the User should always check stock availability, promotions, adverts, and competition details before entering into any agreements or contracts.
Koh Samui website look and feel and content is made available to you ‘as is’ without warrant. Koh Samui accept no other terms and conditions or warranty that may apply. The information and content on the Koh Samui site is for information only .There is no relationship that exists between Koh Samui and you as a result of this agreement or your use of the website.
Liability. Koh Samui (directors,employees,third party) cannot be held responsible or liable for any damages or losses (including without limitation, loss of data, loss of assumed gains, loss of goodwill, loss of profit) in relation to or arising from your use of the website or any suspension or negligence of Koh Samui ,employees, directors or the website. We have no liability for any third party faults that may affect connection to or/and use of the website due to neglect, equipment failure or otherwise. The information is provided by Koh Samui and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will Koh Samui (third party, affiliate or any website that may be linked or accessed from our website) be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of Koh Samui. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Koh Samui takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.Koh Samui cannot be held responsible or liable for any damages or losses (including and without limitation, loss of data, loss of assumed gains, loss of goodwill, loss of profit) in relation to or arising from your use of the website or any suspension or negligence of Koh Samui, (employees, directors) or the website.
Vendors. Payment terms are clearly provided on invoices. Vendors (affiliate, third party) must be legally entitled to sell all listed items on the site. Vendors must be legally able to sell and export this item to the UK and if an overseas resident then able to legally sell and export overseas. Vendor’s (affiliates, third party) is solely responsible for the fulfilment of orders for any Merchandise and for its quality, suitability and fitness for purpose;
Indemnity. Vendor agree that Koh Samui directors, employees are no way be held responsible for any claim by a third party arising from (but not limited to) your breach of terms and condition and the vendor is entirely responsible for any claim, cost, expense incurred by Koh Samui due to any action taken against the vendor and any breach of terms and conditions.
You agree Koh Samui will not be held responsible, its affiliates, employees directors for any claim by a third party arising from (but not limited to) your breach of terms and condition or use of the Koh Samui website.
Limited Liability .Under no circumstances shall Koh Samui, directors, employees, third party, be liable in connection with the use of the website or the services, for any loss, third party action or error, lost data, for any amount in excess of £100 (one hundred pounds sterling).